Shipping policy

Shipping Policy

Domestic shipping

Rates below apply to the 48 contiguous United States. Alaska, Hawaii, Puerto Rico, and other US territories are handled separately.

Parcel: $9.95 flat rate. Anything shipping by UPS, FedEx, or USPS, regardless of order size or weight.

LTL freight: quoted after you order, or in advance by email. Covers solar panels over 250W, anything palletized, and any item too large or heavy for parcel carriers.

The $9.95 rate is per shipment, not per item.

How freight quotes work

Freight is not calculated at checkout. You can get a quote either way:

Before ordering — email support@vindhav.com with your delivery address and the items you want, and we'll send a quote back.

After ordering — place the order as normal and our team will contact you with a quote.

Either way, the process from there is the same:

  1. We email you a freight quote, usually within 1 business day.
  2. You accept or decline.
  3. If you accept, we charge the freight amount and release the order. If you decline, we cancel the freight portion and refund it in full with no cancellation fee.

Orders awaiting a quote response for more than 7 days are cancelled and refunded.

Residential delivery, liftgate service, and delivery appointments affect the quote. Tell us what you need when you request it or respond, so we can include it.

Processing and transit

Parcel orders are processed in 1-2 business days.
Freight orders are processed in 2-3 business days after you accept the quote.
Transit typically runs 2-7 business days after the order leaves the warehouse.
We ship Monday through Friday, excluding holidays.

Orders may ship from more than one warehouse and arrive separately with separate tracking numbers.

Delivery requirements

Freight needs a valid street address. We cannot deliver freight to a PO box.
Someone must be present to receive and sign for a freight delivery.
Orders over $200 may require a signature. Contact us before shipment to waive it.

Alaska, Hawaii, and US territories

The $9.95 flat rate does not apply. Quotes work the same as freight above — email support@vindhav.com in advance, or place your order and we'll reach out with a quote to accept or decline.

Some items cannot ship to these destinations at all. Lithium batteries and large solar panels are restricted by air carriers, and freight service is limited. If something in your order can't be delivered to your address, we'll tell you when we reach out and refund it in full.

International shipping

We ship to select countries. International shipping is never calculated at checkout. Email support@vindhav.com with your address and the items you want, or place your order and we'll contact you with a quote to accept or decline.

You are the importer of record. Duties, taxes, customs fees, and brokerage charges are your responsibility, collected by the carrier at delivery, and are not part of our quote.

Lithium batteries and other hazardous goods are heavily restricted. Many cannot ship by air at all.

Transit times vary and customs holds are outside our control, so international delivery estimates are not guaranteed.

Refused or abandoned international shipments are not refunded for shipping or customs charges already incurred.

Damage and shortages

Report any damage or missing items within 5 days of delivery. Claims made after 5 days may be denied by the carrier, and we cannot cover them.

  1. Inspect the shipment before the driver leaves. For freight, note any damage or shortage on the delivery receipt before signing — a clean signature makes a carrier claim very hard to win.
  2. Photograph the pallet or box as delivered, then photograph each damaged item individually.
  3. Email support@vindhav.com with your order number, the photos, and a description of what's wrong.

If the outer packaging is badly damaged, refusing the delivery is the cleanest outcome. Tell us right away so we can track the return and send a replacement.

Once we confirm the claim, we replace the item or refund it in full, including shipping. No restocking fee applies.

Lost or stolen packages

Once a carrier marks a package delivered, we are not responsible for theft from your property. Check with neighbors and household members first, then contact the carrier. If the carrier cannot locate it, email us and we will file a claim. For stolen packages, file a police report.

We recommend a secure delivery location or a business address for high-value orders.

Address changes and refused deliveries

Packages cannot be rerouted once they have shipped. Carrier reroute fees, where a change is possible at all, are billed to you.

Freight storage fees for an undelivered or delayed shipment are your responsibility.

A shipment returned because of an incorrect address, a failed delivery attempt, or a refusal without prior notice is treated as a return under our Returns & Cancellations policy, including the restocking fee.

Questions

Email support@vindhav.com for freight quotes, delivery scheduling, or anything else about a shipment.